This privacy policy explains how Bestday, Inc. (“Bestday,” “we,” “us”) collects, uses and shares personal information when you use the Bestday website, mobile app and shelter portal (together, the “Bestday Services”).
It applies to caretakers who take dogs out, shelter and rescue staff who use the portal, donors, and anyone who visits our website or contacts us. By using the Bestday Services, you agree to the practices described here. If you do not agree, please do not use the Bestday Services.
When you join the waitlist, create an account or contact us, we collect details such as your name, email address, phone number, city and state, date of birth and a profile photo. Caretakers may also be asked for a government ID to confirm they are 18 or older.
When you book an outing, we record the dog, shelter, date, pickup and drop-off times, and any notes, ratings or photos you share afterward. Shelters add dog profiles, care notes and outing windows through the portal.
When a shelter partners with us, we collect the shelter’s name and location and the names and work emails of staff who use the portal.
If you donate through Bestday, our payment processor collects your payment details. We receive a confirmation, the amount and the shelter you supported, but we do not store your full card number.
We automatically collect information such as your device type, operating system, browser, IP address, app version and the pages or screens you view.
We use personal information to:
Bestday works on behalf of the shelters and rescues on our platform. When you book an outing, we share your name, contact details, verification status and outing history with that shelter so its staff can approve you and reach you during the outing.
Notes, ratings and photos from your outing are shared with the shelter and may appear on the dog’s profile to help them get adopted. Each shelter handles the information it receives under its own policies.
With your permission, the Bestday app uses your device’s location to show nearby shelters and dogs. We do not track your location during an outing unless a feature clearly asks for it. You can turn off location access at any time in your device settings, though some features may not work without it.
You can update your profile details in the app at any time. You can unsubscribe from marketing emails using the link in any email, and turn off push notifications in your device settings. We will still send messages about your bookings and account.
You can delete your account from the app’s settings or by contacting us. When you do, we delete or anonymize your personal information within 30 days, except where we need to keep it for legal, safety or accounting reasons. Notes and photos you shared with a shelter may remain in that shelter’s records.
We use reasonable technical and organizational measures, such as encryption and access controls, to protect your information. No system is completely secure, so we cannot guarantee that information will never be accessed or disclosed without permission.
You must be 18 or older to create a Bestday account. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us and we will delete it.
We may update this policy from time to time. When we do, we will change the effective date at the top of this page, and we will let you know in the app or by email if the changes are significant.
If you have questions about this policy or how we handle your information, email us at hello@bestday.com with the subject “Privacy policy,” or use our contact form.
Send us a message and we’ll get back to you.